FREQUENTLY ASKED QUESTIONS

Do you offer telehealth?

Yes, we offer therapy through the use of various forums: telephone, videochat, and in-office settings. Please understand that some of these forums may have limitations to them and we highly suggest you speak with one of our representatives if you are interested in pursuing any type of therapy with us.

Where is the office of The Better You Institute?

We are conveniently located in downtown Philadelphia.

Walking – We are a short walk from center city high rise offices at 16th and Cherry St., if you want to catch us during your lunch break.

Public Transportation – We are 1 block north of the Suburban Station stop on the Regional Rail. We are a 1.5 blocks West of the Race/Vine Street stop on the Broad Street subway line. The 2 and 27 buses stop at 16th and Cherry St. and 16th and Race St.; the 48 bus stops at 15th and Arch St.; the 2 and 48 buses stop at 17th and Arch St. All within a 1 block radius of our office at 1531 Cherry St.

Driving – We are the Broad Street exit off of RT 676 coming from RT 76 or RT 95. You will take a right on 15th street going South off 676E. You will continue onto 15th street from the exit off 676W. You will then turn right onto Cherry Street and find our office on the corner of Cherry and Mole St.

How is parking by your office?

There are plenty of parking lots available within a 1 block radius of our office. Please be mindful that during the day (before 5pm) these lots can cost ~$25/hour. After 5pm these lots offer discounts, some of them as little as $5/hour.

 

Street parking is available by meter (some credit card, some coin) on Race Street, 15th Street, and 16th Street. After 6pm, 15th Street and Cherry Street are free in certain areas. Callowhill Street (north of Vine St.) and 16th Street have credit card operated meter parking until 8pm and then it’s free.

 

For those of you who like to feel the wind in their hair, there is motorcycle parking on Cherry St., in between 16th and 17th Street. Or, there are bicycle racks on Cherry Street in between 15th and 16th street.

Does The Better You Institute take insurance?

In our experience, clients who go through their insurance by receiving therapy from an “in-network” therapist have several limitations to the treatment they receive and find the insurance companies to be somewhat invasive. In order to mitigate any limitations in the work that we can do together, The Better You Institute is not on any in-network insurance panels and therefore we do not accept insurance. In most cases, you may use your tax free Health Savings Account (HSA) or your Flex spend to pay for your sessions.

 

We are happy to provide you with a receipt that would allow you to file for “out-of-network” coverage with your insurance provider, which is less limiting and invasive. We can help you navigate your insurance coverage in regards to reimbursement. You may also be eligible for a tax credit, which we can provide a receipt for that as well.

 

Here is a helpful phone script for you if you would like to call your insurance to see what your coverage is:

 

You: “I’m interested in seeing a therapist that is out-of-network for [individual (90837), couples (90847), or family (90847)] therapy, what is the amount that you cover for this?”

Insurance provider: Will usually give you a percent or a flat rate, and may discuss meeting a deductible.

You: If they do not mention a deductible, make sure you ask “Do I have to reach a deductible before you reimburse with this percentage?”

Insurance Provider: Will guide you through your plan and what it’s benefits are.

You: If the insurance rep doesn’t mention maximum number of sessions, be sure to ask “Am I limited on how many times I can see my therapist within the year?”

Insurance Provider: Should provide you with the regulations surrounding number of visits allowed. 

You: “What is the process for submitting the paperwork to get reimbursement?”

What is the hourly fee?

Our standard hourly fee is $150/ individual, couple, or family session.

How long is a typical session?

53 minutes unless otherwise agreed upon with your therapist.

What can I expect in the first session?

Your therapist will take a few minutes to go through the paperwork that you will be sent via a secure online portal. In order to save time, please have your paperwork completely filled out before your first session. Going through the paperwork in person will ensure that you are fully informed of your confidentiality and the therapeutic process, and your therapist has all of your information to help Better You. You will also have time to ask any clarifying questions that you may have about the paperwork.

After the paperwork is completed, you will then begin discussing what brought you into therapy. The therapist will take a full assessment of the presenting problem. At the end of the session, your therapist will summarize your issues and help you to create a treatment plan. Depending on the issue, your therapist will send you home with homework for the next session.

What are your treatment modalities?

We see Individuals, Couples, and Families face-to-face at our office, over the phone*, or video chatting*.

At The Better You Institute, we believe people cannot be put into just one category; and, therefore, they cannot be treated with only one mode of therapy. We are eclectic in our work. Some of the more common therapy techniques that we utilize in our work with clients come from Cognitive-Behavioral Therapy, Motivational Interviewing, Narrative Therapy, Gestalt Therapy, Attachment Theory, Emotionally Focused Therapy, Experiential Therapy, Psychoeducation, and Exposure Therapy.

*Most insurance companies do not cover phone or video therapy. Please call your insurance company for more information.