FREQUENTLY ASKED QUESTIONS

Do you offer Telephone or Videochat therapy?

Yes, we offer therapy through the use of various forums: telephone, videochat, and in-office settings. Please understand that some of these forums may have limitations to them and we highly suggest you speak with one of our representatives if you are interested in pursuing any type of therapy with us.

Does The Better You Institute take insurance?

Not directly. We are an out-of-network provider. By filling out this form, we can better assist you in knowing exactly what your coverage is and if you can utilize your insurance in your therapeutic treatment.

Please note, we are not an in-network provider. We do work with major insurance companies such as Blue Cross, Aetna, Highmark, Cigna, and others. In our experience, clients who go through their insurance by receiving therapy from an in-network therapist have several limitations to the treatment they receive and find the insurance companies to be somewhat invasive. In-network therapists are required to share more information with your insurance company. By being out-of-network, we are able to keep your information more private, and therefore giving you the best level of confidentiality.

Once you complete this form, we will speak to your insurance company about which benefits you have and email you a write-up of your benefits. We can also file your claims if you choose.

You may also have access to a tax free Health Savings Account (HSA) or a Flex spend. These accounts usually come with a credit card linked to them and can be used for certain medical expenses such as mental health therapy.

You may also be eligible for a tax credit, which we can provide a receipt for that as well.

Here is a helpful phone script for you if you would like to call your insurance yourself to see what your coverage is. However, we’d be happy to contact your insurance company on your behalf, just fill this form out.

You: “I’m interested in seeing a therapist that is out-of-network. I’m aware that you’ll need a CPT code for [individual (90837), couples (90847), or family (90847)] therapy, what is the amount that you cover for this?”

Insurance provider: [Will usually give you a percent or a flat rate, and may discuss meeting a deductible.] “Once your deductible of $XX has been met, you will receive XX% reimbursement of the proprietary fee”

You: [If they do not mention a deductible, make sure you ask] “Do I have to reach a deductible before you reimburse with this percentage?”

Insurance Provider: [Will guide you through your plan and what it’s benefits are.] “You have a deductible of $XX, of which $XX has been met. You have an out of pocket max of $XX.”

You: If the insurance rep doesn’t mention maximum number of sessions, be sure to ask “Am I limited on how many times I can see my therapist within the year?”

Insurance Provider: [Should provide you with the regulations surrounding number of visits allowed.]

You: “What is the process for submitting the paperwork to get reimbursement?”

Insurance Provider: [Will instruct you on how to submit the forms, usually pointing out a form on their website or an address in which you send the receipts.]

You: “Is there anything else I should know, such as diagnoses that may or may not be covered?”

Insurance Provider: [Will give you a run down of the diagnosis limitations to reimbursement.]

What is the hourly fee?

Your fee will vary depending on what your insurance coverage is and which therapist you see. We’d be happy to discuss this with you over the phone after speaking with you and hearing what your needs are.

How long is a typical session?

Your session time can vary depending on your needs as a client. For some of you, a 50-minute session will be enough. However, you may experience times when you need a longer appointment. We pride ourselves on being able to accomodate your needs.

What can I expect in the first session?

Your therapist will take a few minutes to go through the paperwork that you will be sent via a secure online portal. In order to save time, please have your paperwork completely filled out before your first session. Going through the paperwork in person will ensure that you are fully informed of your confidentiality and the therapeutic process, and your therapist has all of your information to help Better You. You will also have time to ask any clarifying questions that you may have about the paperwork.

After the paperwork is completed, you will then begin discussing what brought you into therapy. The therapist will take a full assessment of the presenting problem. At the end of the session, your therapist will summarize your issues and help you to create a treatment plan. Depending on the issue, your therapist will send you home with homework for the next session.

Are you a safe space for minorities? 

Short answer – yes.

Long answer – our clinicians are diverse in their backgrounds both personally and educationally. We work hard to best understand ourselves and the biases and priveledges our backgrounds afford us, and how that might impact the therapy we provide and our client’s experience. With that said, we are human and sometimes we still need room to learn and grow. Our goal in how to best serve our clients is to expose ourselves to as much educational information as possible within the areas that we may not know that much about. We believe one of the best ways to learn is through experiencing the very thing that we are working to explore. Therapy is a collaboration between the therapist and the client where an open dialogue can exist about any topic that feels important. Through transparency and discussion, we are confident that we can provide you with the openness and safety you deserve in treatment.

What are your treatment modalities?

We see Individuals, Couples, and Families face-to-face at our office, over the phone*, or video chatting*.

At The Better You Institute, we believe people cannot be put into just one category; and, therefore, they cannot be treated with only one mode of therapy. We are eclectic in our work. Some of the more common therapy techniques that we utilize in our work with clients come from Cognitive-Behavioral Therapy, Internal Family Systems (IFS), Trauma-Focused Cognitive Behavioral Therapy, Integrated Family Systems, Eco-Systemic Family Therapy, Motivational Interviewing, Narrative Therapy, Gestalt Therapy, Attachment Theory, Emotionally Focused Therapy, Experiential Therapy, Psychoeducation, and Exposure Therapy.

*Most insurance companies do not cover phone or video therapy. Please call your insurance company for more information.